Privacy policy

Privacy Policy

This Privacy Policy explains how The Neutral Code LLC (“The Neutral Code”, “we”, “us”), a Florida company based in Miami, collects, uses and shares your personal information when you visit theneutralcode.com, buy from us, sign up for our emails or contact us.

1. Information we collect

Information you give us: your name, email, phone number, shipping and billing address, order details, account login, and anything you send us when you contact us.
Payment information: payments are processed by Shopify and its payment partners. We don’t see or store your full card number.
Information collected automatically: your device and browser, IP address, approximate location, the pages you visit, the products you view or add to your cart, and how you reached our site. We collect this with cookies, pixels and similar technologies.
Information from partners: for example, delivery updates from shipping carriers or ad performance data from advertising platforms.

2. How we use it

To process and ship your orders, handle returns and give you customer support.
To run your account and remember your cart.
To send you emails about new products and offers if you sign up. You can unsubscribe at any time with the link in each email.
To show you our ads on other websites and apps, and to measure how those ads work.
To understand how people use our site and improve it.
To prevent fraud and comply with the law.

3. Who we share it with
We don’t sell your personal information for money. We share it only with:

Service providers that help us run the business, such as Shopify (our store platform), payment processors and shipping carriers.
Advertising and analytics partners, such as Meta (Facebook and Instagram) and Google, which use cookies and pixels on our site to show and measure ads. Under some US state laws this can count as “sharing” for targeted advertising. You can opt out as described below.
Authorities, when the law requires it or to protect our rights.
A buyer or successor, if our business is sold or merged.

4. Cookies and tracking
We use cookies to keep the store working (for example, your cart), to understand traffic, and for advertising. You can choose your preferences in the cookie banner, block cookies in your browser, and manage ad settings at aboutads.info/choices and in your Meta and Google account settings. Blocking some cookies may stop parts of the site from working.

5. Your choices and rights
Depending on where you live, you may have the right to know what personal information we hold about you, get a copy of it, correct it, delete it, and opt out of targeted advertising or the “sharing” of your information. We honor the Global Privacy Control (GPC) signal where the law requires it. We don’t respond to “Do Not Track” browser signals. To make a request, email us at the address below. We will verify your request and answer within the time required by law. We won’t treat you differently for using these rights.

6. How long we keep it
We keep your information for as long as we need it to provide our services, keep our business records, and meet legal and tax obligations. After that we delete or anonymize it.

7. Security
We use reasonable measures to protect your information, and payments are encrypted. No system is completely secure, so we can’t guarantee absolute security.

8. Children
Our site is not meant for children under 16, and we don’t knowingly collect their personal information.

9. International visitors
We are based in the United States, and your information is processed and stored in the United States and other countries where our service providers operate.

10. Changes
We may update this policy. The latest version is always on this page with its date.

11. Contact
Questions or requests about your privacy: gerardobricenophoto@gmail.com
The Neutral Code LLC, Miami, Florida.

Last updated: November 9, 2026