Terms of service

Terms of Service

1. Who we are
This website, theneutralcode.com, is operated by The Neutral Code LLC, a Florida limited liability company based in Miami, Florida (“The Neutral Code”, “we”, “us”). By using this website or buying from us, you agree to these Terms. If you don’t agree, please don’t use the site.

2. Using the site
You must be at least the age of majority where you live, or have the consent of a parent or guardian, to place an order. You agree not to use the site for any unlawful purpose, not to interfere with its security, and not to copy, scrape or resell any part of it without our written permission. We may refuse service or close an account if these Terms are broken.

3. Products
We show our products as accurately as we can, but colors can look different on each screen. Quantities are limited and we may discontinue a product at any time. We may limit or cancel orders, including orders that look like they were placed by resellers. If we cancel an order after payment, we refund it in full.

4. Prices and payment
Prices are in US dollars and can change without notice. Sales tax is added at checkout where required. If a price or product detail is wrong because of an error, we may correct it and cancel the affected order, even after it has been placed. Payments are processed by Shopify and its payment partners; we never see or store your full card details.

5. Discount codes
Discount codes are valid only for the period and conditions stated with them. Unless we say otherwise, a code can be used once per customer, can’t be combined with other codes, can’t be applied to past orders and has no cash value. We may end a promotion at any time.

6. Shipping
Shipping times and rates are described in our Shipping Policy. Orders shipped outside the United States may be subject to import duties and taxes, which are paid by the customer.

7. Returns and exchanges
Returns, exchanges and refunds follow our Refund Policy.

8. Your account
You are responsible for keeping your account details accurate and your password private, and for all activity under your account.

9. Intellectual property
All content on this site, including our name and logo, product designs, photos, videos and text, belongs to The Neutral Code LLC or its licensors. You may not use it without our written permission.

10. Comments and feedback
If you send us ideas, reviews or other comments, we may use them without restriction or payment. You agree that your comments will not be unlawful, offensive or infringe anyone’s rights.

11. Third-party services and links
The site uses third-party services, such as payment and shipping providers, and may link to other websites. We are not responsible for their content or practices.

12. Privacy
How we collect and use your personal information is explained in our Privacy Policy.

13. Disclaimer and limitation of liability
The site and our products are provided “as is” and “as available”. To the fullest extent allowed by law, we make no warranties beyond those stated in our policies, and The Neutral Code LLC, its members, employees and partners will not be liable for any indirect, incidental or consequential damages. Our total liability for any claim related to an order is limited to the amount you paid for that order. Some states don’t allow these limits, so they may not apply to you.

14. Indemnification
You agree to hold The Neutral Code LLC harmless from claims, including reasonable attorneys’ fees, that arise from your breach of these Terms or your violation of any law or the rights of others.

15. Governing law
These Terms are governed by the laws of the State of Florida, United States. Any dispute will be handled in the state or federal courts located in Miami-Dade County, Florida.

16. Changes to these Terms
We may update these Terms at any time by posting the new version on this page. Using the site after a change means you accept the updated Terms.

17. Contact
Questions about these Terms: gerardobricenophoto@gmail.com
The Neutral Code LLC, Miami, Florida.